Key Information:
STANDARD DELIVERY
- On orders over £50, standard delivery is free to all mainland UK addresses. On orders over £150, standard delivery is free to international addresses.
- Standard delivery to all UK mainland addresses is £4.95. Standard delivery to all international addresses is £12.95.
- All standard delivery orders can take 1-2 business days to be processed.
- We generally use Royal Mail to ship standard delivery orders within the UK and internationally.
- For the UK and Europe, the estimated shipping time after processing is 3-5 business days. For international orders, the estimated shipping time after processing is 3-7 business days.
- Generally, parcels will require a signature on receipt.
EXPRESS DELIVERY
- We offer express delivery to all UK mainland addresses. This costs £7.95. Express orders placed before 1pm Monday - Thursday will be delivered on the next day. Express orders placed on a Friday, Saturday or Sunday will be delivered on the following Tuesday. We use Royal Mail to ship express delivery orders within the UK. All express delivery parcels will require a signature on receipt.
- We offer express delivery to international addresses. This costs £32.95. All international express delivery orders can potentially take 1 business day to be processed. The estimated shipping time after processing is 2-4 business days. We use UPS, DPD OR DHL to ship express international orders. Generally, all international express delivery parcels will require a signature on receipt.
RETURNS
- It is possible to return items to us, excepting pierced earrings. Simply complete the 'Return Merchandise Authorization' slip via your account on our website within 24 hours of receiving your items and we will contact you with further details of how to return.
- Buyers are responsible for return postage costs.
- Items must be returned to us in the condition in which they left us and must be returned to us in their original packaging.
- If you are returning from abroad, you must clearly label your parcel 'UK RETURN'. This means that no import duties should be charged to us. Any import duties that we have to pay to receive items back into the UK due to incorrect labelling, will be deducted from the amount you are refunded.
- Items are returned to us at your own risk, so we advise that you insure your returned parcel against damage or theft.
CUSTOMS AND IMPORT TAXES
- International buyers may be required to pay customs and import taxes to receive their items. Buyers are responsible for any customs and import taxes that may apply. Please check with your country's relevant department to find out if you may be charged taxes and, if so, how much. Gemma Redmond Vintage is not responsible for delivery delays due to customs.
- Please note that we are required by law to declare the true reason for export and value of the items that we ship internationally.
The Finer Details:
Delivery Policy
1. Introduction
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our suite of documents comprising our Terms and Conditions.
2. Free delivery
2.1 On all orders over £50, we offer free standard delivery to all mainland UK addresses. On orders over £150, standard delivery is free to international addresses.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will endeavour to deliver to all international destinations, where possible.
4. Delivery Methods and periods for UK Customers
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select standard delivery and the typical period for delivery of products by this method is 3 to 5 working days; and
(b) if your delivery address is on the United Kingdom mainland, you will also be able to select express delivery for next working day delivery.
4.2 All standard delivery orders can take 1-2 business days to be processed.
4.3 Express delivery orders placed before 1pm Monday - Thursday will be delivered on the next day. Express delivery orders placed on a Friday, Saturday or Sunday will be delivered on the following Tuesday.
4.4 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.5 Under certain circumstances we may not be able to process your order in the timescales quoted above and in these periods this information will be indicated on our website with the dates when normal dispatch conditions will resume.
4.6 During these periods customers are invited to contact us by phone or email if they have specific urgent requirements or concerns with respect to order and delivery.
4.7 We will make every endeavour to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, flood or fire. Gemma Redmond Vintage shall have no liability for any delay or failure to deliver the products within the estimated timescales.
4.8 If your delivery requirements cannot be satisfied by the above, customers are requested to contact us by email, specifying your needs and we will endeavour to satisfy your requirements.
5. Delivery charges for UK Customers
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select and the location of the delivery address.
5.3 Our delivery charges are as follows:
(a) We offer free delivery for orders over £50 to any single address in the UK. This free service will not apply if multiple items are purchased and sent to multiple addresses.
(b) The cost of standard delivery is £4.95 and, your order will be delivered via Royal Mail or a courier selected by ourselves.
(c) The cost of express delivery is £7.95. Your order will be delivered via Royal Mail or a courier selected by ourselves.
6. Delivery Methods, periods and charges for International Customers
6.1 We will endeavour to deliver to all international destinations where possible.
6.2 The methods that we use to deliver our products internationally, and the time periods within which delivery is usually completed, are as follows:
(a) International customers will be able to select international standard delivery and the typical period for delivery of products by this method is 3 to 7 working days; and
(b) International customers will also be able to select international express delivery and the typical period for delivery of products by this method is 2 to 4 working days.
6.3 All standard delivery orders for international customers can take 1-2 business days to be processed.
6.4 Express delivery orders for international customers can take 1 business day to be processed.
6.5 The delivery periods set out in this Section 6 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
6.6 Under certain circumstances we may not be able to process your order in the timescales quoted above and in these periods this information will be indicated on our website with the dates when normal dispatch conditions will resume. During these periods customers are invited to contact us by phone or email if they have specific urgent requirements or concerns with respect to order and delivery.
6.7 We will make every endeavour to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, flood or fire. Gemma Redmond Vintage shall have no liability for any delay or failure to deliver the products within the estimated timescales.
6.8 If your delivery requirements cannot be satisfied by the above, customers are requested to contact us by email, specifying your needs and we will endeavour to satisfy your requirements.
6.9 Local import taxes / duties are the responsibility of the customer. You may wish to call your local Customs / Revenue Authorities for additional information and advice.
6.10 The Local import taxes / duties processes carried out by the Customs / Revenue Authorities can result in delays, and may affect the delivery timescales we have provided to you.
6.11 Delivery tracking may not be possible for international orders to the delivery destination. Customers will be advised at the time of purchase if full or partial delivery tracking is available.
6.12 International delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
6.13 Applicable delivery charges will depend upon the delivery method you select and the location of the delivery address.
6.14 Our international delivery charges are as follows:
(a) We offer free delivery for orders over £150 to any single international address. This free service will not apply if multiple items are purchased and sent to multiple addresses.
(b) The cost of standard delivery is £12.95 and, your order will be delivered via Royal Mail or a courier selected by ourselves.
(c) The cost of express delivery is £32.95. Your order will be delivered via Royal Mail or a courier selected by ourselves.
7. Delivery tracking
7.1 Delivery tracking is available in respect of all UK orders and most international orders for our products.
7.2 To track your delivery follow the instructions provided on your order confirmation.
7.3 For further information on international order tracking see 6.11 above.
8. Receipt and signature
8.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
8.2 Whenever possible, our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
9. Additional deliveries
9.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
10. Collection
10.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
11.Delivery problems
11.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notified to you.
11.2 If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products. However, we reserve the right to charge you for the actual costs of re-delivery, even where the initial delivery was free of charge.
11.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
12. Our details
12.1 This website is owned and operated by Gemma Redmond Vintage.
12.2 Our principal place of business can be found in our terms and conditions of sale.
12.3 You can contact us by writing to the business address, or by email or telephone details of which are all provided on our website.
Returns policy
1. Introduction
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2. Returns
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive from you a completed "Return Merchandise Authorization" slip via our web site from you within 24 hours, after the receipt of the products, to request a refund and stating the reasons why you wish to return the product. The "Return Merchandise Authorization" slip can be completed on our web site following the procedure in section 3 below.
(b) we receive the returned product within 14 days following your receipt of approval of the "Return Merchandise Authorization" slip by ourselves.
(c) the returned product is unused, in its original packaging as shipped to you and with any labels still attached, if fitted, the security tag has not been removed or tampered with, and otherwise complete and in the condition as received by you.
(d) the branded packaging is returned complete and undamaged with the returned product. Many of our products include the original manufacturers packaging and labels. For many customers this adds to the appeal, charm and value of the product.
(e) You comply with the procedure set out in this policy in relation to the return of the product; and
(f) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must complete a "Return Merchandise Authorization" slip via our web site within 24 hours, after the receipt of the products, to request a refund and stating the reasons why you wish to return the product.
3.2 The following process should be followed to complete the "Return Merchandise Authorization" slip via our web site:-
(a) Access the "Orders History" section of your account and select the order from which you want to return an item.
(b) Select the product(s) that you wish to return by checking the box next to it.
(c) include an explanation, in order for us to understand why you want to return this product.
(d) When the form is complete, click on "Make an RMA slip", and the request is sent to us.
3.3 When we have received the "Return Merchandise Authorization" slip via our web site we will reply to you within 24 hours to provide you with a returns number and the address details to where the returned products should be sent.
3.4 Products returned under this policy must be sent signed for and insured delivery, to the address provided by ourselves. A covering note quoting the returns number should be included.
3.5 You will be responsible for paying postage costs associated with returns under this policy.
3.6 You will be responsible for ensuring the products are securely packaged as we cannot be held responsible for any loss or damage incurred in the return of the products.
4. Exclusions
4.1 The following kinds of products may not be returned under this policy:
(a) Earrings of the pierced type of fitting cannot be returned
5. Refunds
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 For international returns we will not refund any customs or taxes paid by you for the import of the products.
5.4 For international returns, you must clearly label your parcel 'UK RETURN'. This means that no import duties should be charged to us. Any import duties that we have to pay to receive items back into the UK due to incorrect labelling, will be deducted from the amount you are refunded.
5.5 We will not refund to you any costs you incur in returning the product to us.
5.6 We will not refund to you any costs we incur in you returning the product to us.
5.7 We will refund any money received from you using the same method originally used by you to pay for your purchase.
5.8 We will process the refund due to you as soon as possible and, in any event, within 5 working days following the day we receive your returned product.
5.9 We will send you an email to let you know that we have received your return and are processing the payment. After you have received this email, please allow a further 10 working days before your account is credited.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product at our sole discretion without any liability to you.
7. Our details
7.1 This website is owned and operated by Gemma Redmond Vintage.
7.2 Our principal place of business can be found in our terms and conditions of sale.
7.3 You can contact us by writing to the business address, or by email or telephone details of which are all provided on our website.