At Gemma Redmond Vintage we will always aim to fulfil six key promises in order to provide the best customer experience.
We promise to create a carefully curated selection…
Our jewellery will always be hand-selected by our founder, Gemma Redmond. Gemma uses her expertise to source vintage and antique pieces from around the world. She chooses jewels to showcase the skills of designers and craftsmen. She selects pieces for their evocation of the eras in which they were made. She buys items that compliment contemporary looks. Compiled together on our website, the jewellery that Gemma curates aims to provide customers with an insight into a very stylish past, today.
We promise to only sell quality pieces…
We believe that our collection is representative of the very best vintage and antique costume jewellery. Therefore, customers can rest assured that our items have been thoroughly checked for quality and that the utmost care has been taken to ensure that they meet a presentable and wearable standard.
We promise to use and develop our knowledge…
Our founder established Gemma Redmond Vintage out of a lifelong love of fashion and a fascination with the past. She has an extensive knowledge of the field of vintage and antique costume jewellery. As testimony to this, Gemma is a consultant for the prestigious Miller’s Antiques Guides. She is also the resident jewellery expert for Vintage Explorer Magazine and is invited to talk about vintage costume jewellery for various groups across the country. With such credentials, customers can buy with confidence that their jewellery has been sourced by an expert.
We promise to be a brand that you can trust…
We are proud to have developed a reputation for excellent service and trustworthiness. In a multitude of reviews, our customers tell us that we are friendly and helpful. They compliment us on the smoothness of their transactions and the ease with which they can return, should they need to do so. They’re impressed by our expertise and the accuracy of our descriptions. Moreover, customers love the presentation of their jewellery and the careful wrapping for shipment. A purchase from Gemma Redmond Vintage can be undertaken with total peace of mind.
We promise to strive to be sustainable…
Its very nature of being made for a consumer in the past and being worn and enjoyed by a jewellery lover in days gone by makes vintage jewellery sustainable. Our pieces have been handed down from generation to generation and this recycling of style makes them far kinder to our planet than newly manufactured jewellery.
To compliment the sustainability of our items, we make every effort to ensure that our packaging is environmentally friendly too. We ship our items in cardboard boxes or Eco-mailer padded paper envelopes. These can be recycled. Additionally, we use paper parcel tape. To protect your jewellery, we use tissue paper. We may occasionally use bubble wrap. However, this bubble packaging is reused from deliveries we ourselves have received. Each piece of jewellery is sent in a Gemma Redmond Vintage card gift box. This does contain a non-recyclable padded insert. But, it has been included to guarantee the safety and longevity of your jewellery over time. If you wish for this padding to be removed before shipping, please let us know.
We promise to be attentive to the requirements of every customer…
We appreciate you choosing Gemma Redmond Vintage for your important purchase. To show our thanks, we believe it’s crucial to pay great attention to each individual customer. We therefore put a lot of effort into ensuring our communication is clear and pay great attention to detail when wrapping and presenting your order. Very often, visitors to our online collection are looking for something specific. Consequently, we offer a personal shopping service for those who are looking for a particular piece. We are happy to help anyone in their search for something special.