Key Information:

  • On all orders over £50 we offer free standard delivery to all mainland UK addresses. 
  • Standard delivery to all UK mainland addresses is £4.95 and takes approximately 3-5 working days.
  • We offer next day delivery to all UK mainland addresses. This costs £7.95. Orders placed before 1pm will be delivered on the next working day.
  • We deliver internationally. However, international customers should contact us before making their purchase to confirm pricing and delivery speed. 
  • It is certainly possible to return items to us, excepting pierced earrings. Simply complete the 'Return Merchandise Authorization' slip via your account on our website within 24 hours of receiving your items and we will contact you with further details of how to return.
  • Please scroll down this page to find out more about 'Privacy and Cookies' at Gemma Redmond Vintage. 

DELIVERY Policy

1. Introduction

1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our suite of documents comprising our Terms and Conditions. 

2. Free delivery

2.1 On all orders over £50 we offer free standard delivery to all mainland UK addresses. 

2.2 All other orders will be subject to delivery charges as detailed in Section 5.

3. Geographical limitations

3.1 We will deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

3.2 We will also endeavour to deliver to all international destinations where possible. International customers should contact us prior to purchasing to confirm that shipping can be arranged and that the costs and method of shipping are acceptable. By doing this we can ensure that the cost of international shipping offers the most favourable rates for our customers. 

4. Delivery Methods and periods for UK Customers

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: 

(a) if your delivery address is on the United Kingdom mainland, you will be able to select Standard delivery and the typical period for delivery of products by this method is 3 to 5 working days; and

(b) if your delivery address is on the United Kingdom mainland, you will also be able to select Special Delivery Guaranteed for next day delivery.

4.2 If you place your order before 1pm Monday to Friday, these time periods run from the close of business on that day; if you place your order after 1pm Monday to Friday, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3 If you require this service and order your goods on a Saturday, or Sunday you will receive your goods the following Tuesday.

4.4 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.5 Under certain circumstances we may not be able to process your order in the timescales quoted above and in these periods this information will be indicated on our website with the dates when normal dispatch conditions will resume. 

4.6 During these periods customers are invited to contact us by phone or email if they have specific urgent requirements or concerns with respect to order and delivery.

4.7 We will make every endeavour to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, flood or fire. Gemma Redmond Vintage shall have no liability for any delay or failure to deliver the products within the estimated timescales.

4.8 If your delivery requirements cannot be satisfied by the above, customers are requested to contact us by email, specifying your needs and we will endeavour to satisfy your requirements.

5. Delivery charges for UK Customers

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address. 

5.3 Our delivery charges are as follows: 

(a) We offer free delivery for orders over £50 to any single address in the UK. This free service will not apply if multiple items are purchased and sent to multiple addresses.

(b) The cost of Standard Delivery is £4.95 and, your order will be delivered via a courier, or alternative service, selected by our selves. 

(c) The cost of “Special Delivery Guaranteed” is £7.95. Your order will be delivered via Royal Mail or a courier, providing a similar service, selected by our selves. 

6. Delivery Methods and periods for International Customers

6.1 We will endeavour to deliver to all international destinations where possible. 

6.2 International customers should contact us prior to purchasing to confirm that shipping can be arranged.

6.3 We will confirm by email with the customer and that the costs, method of shipping and timescales are acceptable.

6.4 We will endeavour to ensure that the cost of international shipping offers the best solution and the most favourable rates for our customers.

6.5 Having agreed the shipping method with the customer and we have received the order and payment we will aim to process the order ready for shipping within 3 working days.

6.6 Local import taxes / duties are the responsibility of the customer. You may wish to call your local Customs / Revenue Authorities for additional information and advice. 

6.7 The Local import taxes / duties processes carried out by the Customs / Revenue Authorities can result in delays, and may affect the delivery timescales we have provided to you.

6.8 Delivery tracking may not be possible for international orders to the delivery destination. Customers will be advised at the time of purchase if full or partial delivery tracking is available.

7. Delivery tracking

7.1 Delivery tracking is available in respect of all UK orders for our products.

7.2 To track your delivery follow the instructions provided on your order confirmation.

7.3 For international order tracking see 6.8 above.

8. Receipt and signature

8.1 All deliveries must be received in person at the delivery address, and a signature must be provided.

8.2 Whenever possible our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

9. Additional deliveries

9.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

10. Collection

10.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

11.Delivery problems

11.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notified to you.

11.2 If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge. 

11.3 An indicative list of the situations where a failure to deliver will be your fault is set out below: 

(a) you provided the wrong address for delivery;

(b) there is a mistake in the address for delivery that was provided;

(c) the address for delivery is not reasonably accessible;

(d) the address for delivery cannot safely be accessed;

(e) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

12. Our details

12.1 This website is owned and operated by Gemma Redmond Vintage.

12.2 Our principal place of business can be found in our Terms and conditions of sale.

12.3 You can contact us by writing to the business address, or by email or telephone details of which are all provided on our website. 

RETURNS POLICY

1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to all of our customers, irrespective of their geographical location.

1.4 This policy shall apply to all orders submitted through our website.

1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: 

(a) we receive from you a completed "Return Merchandise Authorization" slip via our web site from you within 24 hours, after the receipt of the products, to request a refund and stating the reasons why you wish to return the product. The "Return Merchandise Authorization" slip can be completed on our web site following the procedure in section 3 below.

(b) we receive the returned product within 10 days following your receipt of approval of the "Return Merchandise Authorization" slip by ourselves. 

(c) the returned product is unused, in its original packaging as shipped to you and with any labels still attached, if fitted, the security tag has not been removed or tampered with, and otherwise complete and in the condition as received by you. 

(d) the branded packaging is returned complete and undamaged with the returned product. Many of our products include the original manufacturers packaging and labels. For many customers this adds to the appeal, charm and value of the product. 

(e) You comply with the procedure set out in this policy in relation to the return of the product; and

(f) none of the exclusions set out in this policy apply.

3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must complete a "Return Merchandise Authorization" slip via our web site within 24 hours, after the receipt of the products, to request a refund and stating the reasons why you wish to return the product. 

3.2 The following process should be followed to complete the "Return Merchandise Authorization" slip via our web site:-

(a) Access the "Orders History" section of your account and select the order from which you want to return an item.

(b) Select the product(s) that you wish to return by checking the box next to it. 

(c) include an explanation, in order for us to understand why you want to return this product.

(d) When the form is complete, click on "Make an RMA slip", and the request is sent to us. 

3.3 When we have received the "Return Merchandise Authorization" slip via our web site we will reply to you within 24 hours to provide you with a returns number and the address details to where the returned products should be sent.

3.4 Products returned under this policy must be sent by Royal Mail Special Delivery Guaranteed or equivalent international carrier, signed for and insured delivery, to the address provided by ourselves. A covering note quoting the returns number shall be included. 

3.5 You will be responsible for paying postage costs associated with returns under this policy. 

3.6 You will be responsible for ensuring the products are securely packaged as we cannot be held responsible for any loss or damage incurred in the return of the products.

4. Exclusions

4.1 The following kinds of products may not be returned under this policy: 

(a) Earrings of the pierced type of fitting cannot be returned

5. Refunds

5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2 We will not refund to you the original delivery charges relating to the returned product.

5.3 For international returns we will not refund any customs or taxes paid by you for the import of the products.

5.4 For international returns we will not refund any customs charges or taxes paid by us to import the returned goods. These costs will be deducted from the original purchase price before the refund is made to you. 

5.5 We will not refund to you any costs you incur in returning the product to us.

5.6 We will not refund to you any costs we incur in you returning the product to us.

5.7 We will refund any money received from you using the same method originally used by you to pay for your purchase.

5.8 We will process the refund due to you as soon as possible and, in any event, within 5 working days following the day we receive your returned product. 

5.9 We will send you an email to let you know that we have received your return and are processing the payment. After you have received this email, please allow a further 10 working days before your account is credited.

6. Improper returns

6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: 

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product at our sole discretion without any liability to you.

7. Our details

7.1 This website is owned and operated by Gemma Redmond Vintage.

7.2 Our principal place of business can be found in our Terms and conditions of sale.

7.3 You can contact us by writing to the business address, or by email or telephone details of which are all provided on our website.

 

Terms and Conditions of Sale

1. Introduction

1.1 These terms and conditions shall govern the sale and purchase of products through our website.

1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

2. Interpretation

2.1 In these terms and conditions:

(a) "we" means GEMMA REDMOND VINTAGE; and

(b) "you" means our customer or prospective customer,

and "us", "our" and "your" should be construed accordingly.

3. Order process

3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

3.3 International customers are requested to contact us prior to placing an order to establish an agreed shipping method and cost so that this can be added to the total cost of the order.

3.4 To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the Terms and Conditions of our website; you will be transferred to Worldpay our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation at which point your order will become a binding contract or we will confirm by email that we are unable to meet your order.

3.5 You will have the opportunity to identify and correct input errors prior to making your order by checking your order and removing or adding itemsbefore you continue with the ordering process.

4. Products

4.1 The following types of products are available on our website from time to time: Designer and unsigned vintage costume jewellery.

4.2 We will change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

5. Prices

5.1 Our prices are quoted on our website.

5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3 VAT is not currently applicable to the purchase of items on this website. All amounts stated for postage are either exempt of VAT or inclusive of VAT.

5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

5.5 In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

6. Payments

6.1 You must, during the checkout process, pay the prices of the products you order.

6.2 Payments may be made by any of the permitted methods specified on our website from time to time.

6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request: 

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back including charges made by our or your bank or payment processor or card issuer;

(c) an administration fee of GBP 25.00.

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 including without limitation legal fees and debt collection fees, 

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

7. Deliveries

7.1 Our policies and procedures relating to the delivery of products are set out in our delivery policy document.

7.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

7.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.

7.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 3 days following the receipt of payment and the date of the order confirmation.

7.5 We will deliver products to the UK, and endeavour to deliver to all international destinations where possible. International customers should contact us prior to purchasing to confirm that shipping can be arranged and that the costs and method of shipping are acceptable. By doing this we can ensure that the cost of international shipping offers the most favourable rates for our customers. 

8. Distance contracts: cancellation right

8.1 This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them.

8.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel as the case may be. You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us by email using the email address on our web site. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

8.4 If you cancel a contract on the basis described in this Section 8, you must send the products back to us to GEMMA REDMOND VINTAGE, 5 ROBY MILL, SKELMERSDALE, LANCASHIRE, WN8 0QF, UK. You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

8.5 If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b) as otherwise provided in this Section 8.

8.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

8.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

8.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

8.9 You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:

(a) The supply of earrings with the pierced type of fitting.

9. Warranties and representations

9.1 You warrant and represent to us that: 

(a) you are legally capable of entering into binding contracts;

(b) you have full authority, power and capacity to agree to these terms and conditions;

(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d) you will be able to take delivery of the products in accordance with these terms and conditionsand our delivery policy.

9.2 We warrant to you that: 

(a) we have the right to sell the products that you buy;

(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d) the products you buy will correspond to any description published on our website; and

(e) the products you buy will be of satisfactory quality.

(f) All items or products for sale are, unless otherwise stated, believed at the time of sale to be genuine pieces of vintage jewellery. Not all items or products for sale are in original condition. Some may show signs of age that are part of their unique character and should not be considered as imperfections. We recommend to preserve their condition by handling with care and avoiding contact with liquids.

(g) The law prohibiting certain metals, such as nickel and nickel compounds being used in the manufacture of costume jewellery came into effect in 2002. 

(h) Customers please be aware that you may be allergic to some of the metals contained in some of these pieces, causing skin rash and irritation. Gemma Redmond Vintage takes no responsibility for any allergic reaction to these metals and the buyer buys and wears the said jewellery entirely at his or her own risk.

(i) Our vintage items are not necessarily unique. We may have at any one time more than one of each item or product for sale.

(j) To the best of our knowledge and belief, dates, designs and descriptions are accurate. We will not be held liable to you or any third party for any inaccuracies, or innocently misleading, statement or representation about any item or product for sale on our website.

(k) Any statements made on our website regarding any item or product for sale do not constitute or represent any form of advice, nor is it intended to be used as such.

(l) All information provided is subjective and its accuracy is expressly not guaranteed or warranted.

9.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 11.1, all other warranties and representations are expressly excluded.

10. Breach of product warranty

10.1 If you believe that products you have purchased from us breach any of the warranties set out in Section 9.2, please contact us, as soon as possible, and ideally within 24 hours, following receipt of the product, to discuss the issue and if necessary make arrangements for the return of the products.

10.2 If products you purchase from us do not conform with the warranties set out in Section 9.2, then you will be entitled to a refund of all amounts paid in respect of those products. Alternatively and subject to availability, we may agree to supply you with replacement products, in which case we will pay the cost of delivering those replacement products to you. In either case we will reimburse you for your reasonable expenses incurred in returning the products to us.

10.3 If you return a product in contravention of these terms and conditions, and you do not have any other legal right to a refund or exchange in respect of that product we will not refund the purchase price or exchange the product.

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product at our sole discretion without any liability to you.

11. Limitations and exclusions of liability

11.1 Nothing in these terms and conditions will:  

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions: 

(a) are subject to Section 11.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

11.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.4 We will not be liable to you in respect of any business losses, including without limitation loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11.6 Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the total amount paid and payable to us under the contract.

12. Order cancellation

12.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if: 

(a) you fail to pay, on time and in full, any amount due to us under the contract; or

(b) you commit any breach of the terms of the contract.

12.2 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war. 

13. Consequences of order cancellation

13.1 If a contract under these terms and conditions is cancelled in accordance with Section 12: 

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation without prejudice to any right we may have to recover the products; and

(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 11, 16, 17, 18, 19, 20 and 21 will survive termination and continue in effect indefinitely.

14. Scope

14.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

14.2 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

15. Variation

15.1 We may revise these terms and conditions from time to time by publishing a new version on our website.

15.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

16. Assignment

16.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions − providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

16.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 

17. No waivers

17.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

17.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.

18. Severability

18.1 If a provision of a contract under these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

18.2 If any unlawful and/or unenforceable provision of a contract under these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

19. Third party rights

19.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

19.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

20. Entire agreement

20.1 Subject to Section 11.1, these terms and conditions of sale, together with our delivery-policy, online-shop-terms-and-conditions, privacy-and-cookies-policy, and our returns-policy shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

21. Law and jurisdiction

21.1 A contract under these terms and conditions shall be governed by and construed in accordance with English law.

21.2 Any disputes relating to a contract under these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

22. Statutory and regulatory disclosures

22.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

22.2 These terms and conditions are available in the English language only.

23. Our details

23.1 This website is owned and operated by Gemma Redmond Vintage.

23.2 Our principal place of business is 5 ROBY MILL, SKELMERSDALE, LANCASHIRE, WN8 0QF, UK. 

23.3 You can contact us by writing to the business address, or by email or telephone, details of which are all provided on our website.

Privacy and Cookies

Part 1: Privacy Policy

1.   INTRODUCTION  

  

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.gemmaredmondvintage.com, including any information you may provide through our site when you purchase a product or service, sign up to our mailing list or take part in a prize draw or competition.

 

By providing us with your data, you warrant to us that you are over 13 years of age. 

  

Gemma Redmond is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

  

Contact Details

 

Our full details are: 

 

Full name of legal entity: Gemma Redmond trading as Gemma Redmond Vintage

  

Email address: hello@gemmaredmondvintage.com

 

Postal address: 5 Roby Mill, Wigan, Lancashire, WN8 0QF

 

Telephone number: 07754313245

 

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

   

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@gemmaredmondvintage.com OR by visiting http://www.gemmaredmondvintage.co.uk/my-account and editing your details for yourself. 

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU

 

Personal data means any information capable of identifying an individual. It does not include anonymised data.

 

We may process certain types of personal data about you as follows:

 

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

 

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

 

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

 

3.  HOW WE COLLECT YOUR PERSONAL DATA 

 

We collect data about you through a variety of different methods including:

 

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
  • order our products or services;
  • create an account on our site;
  • subscribe to our service or publications;
  • request resources or marketing be sent to you;
  • enter a competition, prize draw, promotion or survey; or
  • give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy below for further details.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
  1.  Technical Data from third parties, such as Mailchimp, based outside the EU, and Equiphase, based inside the EU.
  2. Analytics providers such as Google, based outside the EU;
  3. Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Worldpay, based outside the EU, American Express, based outside the EU, PayPal, based outside the EU and Mailchimp, based outside the EU.

 

4.  HOW WE USE YOUR PERSONAL DATA  

 

We will only use your personal data when legally permitted. The most common uses of your personal data are:

 

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

 

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at hello@gemmaredmondvintage.com OR by visiting http://www.gemmaredmondvintage.co.uk/my-account and editing your details for yourself. 

 

Purposes for processing your personal data  

 

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

 

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at hello@gemmaredmondvintage.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Marketing communications 

 

You will receive marketing communications from us if you have:

 

  1. requested information from us or purchased goods or services from us; or 
  2. if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  3. in each case, you have not opted out of receiving that marketing. 

 

We will get your express opt-in consent before we share your personal data with any third party for their marketing purposes.

  

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you or OR by emailing us at hello@gemmaredmondvintage.com at any time. 

 

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

Change of purpose  

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at hello@gemmaredmondvintage.com

 

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

 

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

5.  DISCLOSURES OF YOUR PERSONAL DATA  

 

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

 

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets. 

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

6.  INTERNATIONAL TRANSFERS  

   

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

 

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

 

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

 

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at hello@gemmaredmondvintage.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

7.  DATA SECURITY  

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8.  DATA RETENTION  

  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

  

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

In some circumstances you can ask us to delete your data: see below for further information.

 

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9.  YOUR LEGAL RIGHTS  

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

 

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at: 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at hello@gemmaredmondvintage.com.

  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

 10. THIRD-PARTY LINKS  

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

11. COOKIES  

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see the policy below. 

 

Part 2: Cookie Policy

 

What's a cookie?

 

•A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 

  

•Cookies are used by nearly all websites and do not harm your system. 

 

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

  

 

How do we use cookies?

 

•We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

  

•Cookies are either: 

 

- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

 

  • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

  

•Cookies can also be categorised as follows: 

 

- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

 

- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

 

- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.