1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our suite of documents comprising our Terms and Conditions.
2. Free delivery
2.1 On all orders over ¬£50 we offer free standard delivery to all mainland UK addresses.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We will also endeavour to deliver to all international destinations where possible. International customers should contact us prior to purchasing to confirm that shipping can be arranged and that the costs and method of shipping are acceptable. By doing this we can ensure that the cost of international shipping offers the most favourable rates for our customers.
4. Delivery Methods and periods for UK Customers
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select Standard delivery and the typical period for delivery of products by this method is 3 to 5 working days; and
(b) if your delivery address is on the United Kingdom mainland, you will also be able to select Special Delivery Guaranteed for next day delivery.
4.2 If you place your order before 1pm Monday to Thursday, these time periods run from the close of business on that day; if you place your order after 1pm Monday to Thursday, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 If you require this service and order your goods on a Friday, Saturday, or Sunday you will receive your goods the following Tuesday.
4.4 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.5 Under certain circumstances we may not be able to process your order in the timescales quoted above and in these periods this information will be indicated on our website with the dates when normal dispatch conditions will resume.
4.6 During these periods customers are invited to contact us by phone or email if they have specific urgent requirements or concerns with respect to order and delivery.
4.7 We will make every endeavour to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, flood or fire. Gemma Redmond Vintage shall have no liability for any delay or failure to deliver the products within the estimated timescales.
4.8 If your delivery requirements cannot be satisfied by the above, customers are requested to contact us by email, specifying your needs and we will endeavour to satisfy your requirements.
5. Delivery charges for UK Customers
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address.
5.3Our delivery charges are as follows:
(a) We offer free delivery for orders over ¬£50 to any single address in the UK. This free service will not apply if multiple items are purchased and sent to multiple addresses.
(b) The cost of Standard Delivery is ¬£4.95 and, your order will be delivered via a courier, or alternative service, selected by our selves.
(c) The cost of ‚ÄúSpecial Delivery Guaranteed‚ÄĚ is ¬£6.95. Your order will be delivered via Royal Mail or a courier, providing a similar service, selected by our selves.
6. Delivery Methods and periods for International Customers
6.1 We will endeavour to deliver to all international destinations where possible.
6.2 International customers should contact us prior to purchasing to confirm that shipping can be arranged.
6.3 We will confirm by email with the customer and that the costs, method of shipping and timescales are acceptable.
6.4 We will endeavour to ensure that the cost of international shipping offers the best solution and the most favourable rates for our customers.
6.5 Having agreed the shipping method with the customer and we have received the order and payment we will aim to process the order ready for shipping within 3 working days.
6.6 Local import taxes / duties are the responsibility of the customer. You may wish to call your local Customs / Revenue Authorities for additional information and advice.
6.7 The Local import taxes / duties processes carried out by the Customs / Revenue Authorities can result in delays, and may affect the delivery timescales we have provided to you.
6.8 Delivery tracking may not be possible for international orders to the delivery destination. Customers will be advised at the time of purchase if full or partial delivery tracking is available.
7. Delivery tracking
7.1 Delivery tracking is available in respect of all UK orders for our products.
7.2 To track your delivery follow the instructions provided on your order confirmation.
7.3 For international order tracking see 6.8 above.
8. Receipt and signature
8.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
8.2 Whenever possible our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
9. Additional deliveries
9.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
10.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
11.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notified to you.
11.2 If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.
11.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
12. Our details
12.1 This website is owned and operated by Gemma Redmond Vintage.
12.2 Our principal place of business can be found in our Terms and conditions of sale.
12.3 You can contact us by writing to the business address, or by email or telephone details of which are all provided on our website.
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive from you a completed "Return Merchandise Authorization" slip via our web site from you within 24 hours, after the receipt of the products, to request a refund and stating the reasons why you wish to return the product. The "Return Merchandise Authorization" slip can be completed on our web site following the procedure in section 3 below.
(b) we receive the returned product within 10 days following your receipt of approval of the "Return Merchandise Authorization" slip by ourselves.
(c) the returned product is unused, in its original packaging as shipped to you and with any labels still attached, if fitted, the security tag has not been removed or tampered with, and otherwise complete and in the condition as received by you.
(d) the branded packaging is returned complete and undamaged with the returned product. Many of our products include the original manufacturers packaging and labels. For many customers this adds to the appeal, charm and value of the product.
(e) You comply with the procedure set out in this policy in relation to the return of the product; and
(f) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must complete a "Return Merchandise Authorization" slip via our web site within 24 hours, after the receipt of the products, to request a refund and stating the reasons why you wish to return the product.
3.2 The following process should be followed to complete the "Return Merchandise Authorization" slip via our web site:-
(a) Access the "Orders History" section of your account and select the order from which you want to return an item.
(b) Select the product(s) that you wish to return by checking the box next to it.
(c) include an explanation, in order for us to understand why you want to return this product.
(d) When the form is complete, click on "Make an RMA slip", and the request is sent to us.
3.3 When we have received the "Return Merchandise Authorization" slip via our web site we will reply to you within 24 hours to provide you with a returns number and the address details to where the returned products should be sent.
3.4 Products returned under this policy must be sent by Royal Mail Special Delivery Guaranteed or equivalent international carrier, signed for and insured delivery, to the address provided by ourselves. A covering note quoting the returns number shall be included.
3.5 You will be responsible for paying postage costs associated with returns under this policy.
3.6 You will be responsible for ensuring the products are securely packaged as we cannot be held responsible for any loss or damage incurred in the return of the products.
4.1 The following kinds of products may not be returned under this policy:
(a) Earrings of the pierced type of fitting cannot be returned
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 For international returns we will not refund any customs or taxes paid by you for the import of the products.
5.4 For international returns we will not refund any customs charges or taxes paid by us to import the returned goods. These costs will be deducted from the original purchase price before the refund is made to you.
5.5 We will not refund to you any costs you incur in returning the product to us.
5.6 We will not refund to you any costs we incur in you returning the product to us.
5.7 We will refund any money received from you using the same method originally used by you to pay for your purchase.
5.8 We will process the refund due to you as soon as possible and, in any event, within 5 working days following the day we receive your returned product.
5.9 We will send you an email to let you know that we have received your return and are processing the payment. After you have received this email, please allow a further 10 working days before your account is credited.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product at our sole discretion without any liability to you.
7. Our details
7.1 This website is owned and operated by Gemma Redmond Vintage.
7.2 Our principal place of business can be found in our Terms and conditions of sale.
7.3 You can contact us by writing to the business address, or by email or telephone details of which are all provided on our website.
1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 In these terms and conditions:
(a) "we" means GEMMA REDMOND VINTAGE; and
(b) "you" means our customer or prospective customer,
and "us", "our" and "your" should be construed accordingly.
3. Order process
3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
3.3 International customers are requested to contact us prior to placing an order to establish an agreed shipping method and cost so that this can be added to the total cost of the order.
3.4 To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the Terms and Conditions of our website; you will be transferred to Worldpay our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation at which point your order will become a binding contract or we will confirm by email that we are unable to meet your order.
3.5 You will have the opportunity to identify and correct input errors prior to making your order by checking your order and removing or adding itemsbefore you continue with the ordering process.
4.1 The following types of products are available on our website from time to time: Designer and unsigned vintage costume jewellery.
4.2 We will change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3 VAT is not currently applicable to the purchase of items on this website. All amounts stated for postage are either exempt of VAT or inclusive of VAT.
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5 In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
6.1 You must, during the checkout process, pay the prices of the products you order.
6.2 Payments may be made by any of the permitted methods specified on our website from time to time.
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.
6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back including charges made by our or your bank or payment processor or card issuer;
(c) an administration fee of GBP 25.00.
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 including without limitation legal fees and debt collection fees,
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.
7.1 Our policies and procedures relating to the delivery of products are set out in our delivery policy document.
7.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
7.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.
7.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 3 days following the receipt of payment and the date of the order confirmation.
7.5 We will deliver products to the UK, and endeavour to deliver to all international destinations where possible. International customers should contact us prior to purchasing to confirm that shipping can be arranged and that the costs and method of shipping are acceptable. By doing this we can ensure that the cost of international shipping offers the most favourable rates for our customers.
8. Distance contracts: cancellation right
8.1 This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
8.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them.
8.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel as the case may be. You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us by email using the email address on our web site. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
8.4 If you cancel a contract on the basis described in this Section 8, you must send the products back to us to GEMMA REDMOND VINTAGE, 5 ROBY MILL, SKELMERSDALE, LANCASHIRE, WN8 0QF, UK. You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.
8.5 If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:
(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and
(b) as otherwise provided in this Section 8.
8.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.
8.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
8.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.
8.9 You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:
(a) The supply of earrings with the pierced type of fitting.
9. Warranties and representations
9.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions;
(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and
(d) you will be able to take delivery of the products in accordance with these terms and conditionsand our delivery policy.
9.2 We warrant to you that:
(a) we have the right to sell the products that you buy;
(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.
(f) All items or products for sale are, unless otherwise stated, believed at the time of sale to be genuine pieces of vintage jewellery. Not all items or products for sale are in original condition. Some may show signs of age that are part of their unique character and should not be considered as imperfections. We recommend to preserve their condition by handling with care and avoiding contact with liquids.
(g) The law prohibiting certain metals, such as nickel and nickel compounds being used in the manufacture of costume jewellery came into effect in 2002.
(h) Customers please be aware that you may be allergic to some of the metals contained in some of these pieces, causing skin rash and irritation. Gemma Redmond Vintage takes no responsibility for any allergic reaction to these metals and the buyer buys and wears the said jewellery entirely at his or her own risk.
(i) Our vintage items are not necessarily unique. We may have at any one time more than one of each item or product for sale.
(j) To the best of our knowledge and belief, dates, designs and descriptions are accurate. We will not be held liable to you or any third party for any inaccuracies, or innocently misleading, statement or representation about any item or product for sale on our website.
(k) Any statements made on our website regarding any item or product for sale do not constitute or represent any form of advice, nor is it intended to be used as such.
(l) All information provided is subjective and its accuracy is expressly not guaranteed or warranted.
9.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 11.1, all other warranties and representations are expressly excluded.
10. Breach of product warranty
10.1 If you believe that products you have purchased from us breach any of the warranties set out in Section 9.2, please contact us, as soon as possible, and ideally within 24 hours, following receipt of the product, to discuss the issue and if necessary make arrangements for the return of the products.
10.2 If products you purchase from us do not conform with the warranties set out in Section 9.2, then you will be entitled to a refund of all amounts paid in respect of those products. Alternatively and subject to availability, we may agree to supply you with replacement products, in which case we will pay the cost of delivering those replacement products to you. In either case we will reimburse you for your reasonable expenses incurred in returning the products to us.
10.3 If you return a product in contravention of these terms and conditions, and you do not have any other legal right to a refund or exchange in respect of that product we will not refund the purchase price or exchange the product.
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product at our sole discretion without any liability to you.
11. Limitations and exclusions of liability
11.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:
(a) are subject to Section 11.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
11.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
11.4 We will not be liable to you in respect of any business losses, including without limitation loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
11.6 Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the total amount paid and payable to us under the contract.
12. Order cancellation
12.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:
(a) you fail to pay, on time and in full, any amount due to us under the contract; or
(b) you commit any breach of the terms of the contract.
12.2 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
13. Consequences of order cancellation
13.1 If a contract under these terms and conditions is cancelled in accordance with Section 12:
(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation without prejudice to any right we may have to recover the products; and
(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 11, 16, 17, 18, 19, 20 and 21 will survive termination and continue in effect indefinitely.
14.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.
14.2 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).
15.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
15.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.
16.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions ‚ąí providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
16.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
17. No waivers
17.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
17.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.
18.1 If a provision of a contract under these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
18.2 If any unlawful and/or unenforceable provision of a contract under these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
19. Third party rights
19.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
19.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
20. Entire agreement
20.1 Subject to Section 11.1, these terms and conditions of sale, together with our delivery-policy, online-shop-terms-and-conditions, privacy-and-cookies-policy, and our returns-policy shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.
21. Law and jurisdiction
21.1 A contract under these terms and conditions shall be governed by and construed in accordance with English law.
21.2 Any disputes relating to a contract under these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.
22. Statutory and regulatory disclosures
22.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
22.2 These terms and conditions are available in the English language only.
23. Our details
23.1 This website is owned and operated by Gemma Redmond Vintage.
23.2 Our principal place of business is 5 ROBY MILL, SKELMERSDALE, LANCASHIRE, WN8 0QF, UK.
23.3 You can contact us by writing to the business address, or by email or telephone, details of which are all provided on our website.
Part 1: Personal information and privacy
1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
2. Collecting personal information
2.1 We may collect store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
(b) information that you provide to us when registering with our website including your email address;
(c) information that you provide to us for the purpose of subscribing to our newsletters including your name and email address;
(d) information relating to any purchases you make of our goods including your name, delivery address, payment address, telephone numbers, email address and card details;
(e) information that you post to our website for publication on the internet including your comments and reviews;
(f) information contained in or relating to any communications that you send to us including the communication content and meta data associated with the communication;
(g) any other personal information that you choose to send to us; and
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
3. Using your personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter, which will include marketing information relating to our business, if you have requested it you can inform us at any time if you no longer require the newsletter;
(i) deal with enquiries and complaints made by or about you relating to our website;
(j) keep our website secure and prevent fraud;
(k) verify compliance with the terms and conditions governing the use of our website; and
3.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
3.5 We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
(d) to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
5.3 You expressly agree to the transfers of personal information described in this Section 5.
6. Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents including electronic documents containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk.
7. Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure password- and firewall-protected servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential, we will not ask you for your password except when you log in to our website.
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee currently fixed at GBP 10; and
(b) the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
9.2 We may withhold personal information that you request to the extent permitted by law.
9.4 You will always be asked to expressly agree in advance to our use of your personal information for marketing purposes, i.e. to receive our newsletter. We will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
Part 2: Cookies
1. Your consent
2. About cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
2.5 Cookies can be first party or third party cookies.
2.6 The word "party" refers to the domain as specified in the cookie, i.e. the website that is placing the cookie on your web browser.
2.7 When you visit our site and the domain of the cookie placed on your computer is Gemmaredmondvintage.com, then this is a first-party cookie.
2.8 When you visit our site and the domain of the cookie placed on your computer says e.g. worldpay.co.uk then this is a third party cookie.
3. First party cookies
3.1 We use both session and persistent cookies on our website.
4. Third party cookies
4.1 Our website also uses third party cookies. The purpose and use of these cookies is described below and links to various third party cookie sites are provided.
4.2 We use Worldpay (uk Ltd) as our payment processing company. When you go through the check out process on the payment page, you will be invited to pay for your purchases by worldpay/cardsave. Worldpay cookies are used to allow the payment transaction to proceed. Details about the worldpay cookies policy and the specific name and purpose of their cookies can be found at: - http://www.worldpay.co.uk/uk/worldpay-cookies/
4.4 We use social media websites for the purpose of supporting and promoting our website, its business and products. These sites and the links to the cookies related policies and detailed information are listed below.
5. Blocking and deleting cookies
5.1 Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer.
5.2 If you delete or restrict cookies from this website you may not be able to get the full benefit of some of the features and services the website has to offer.
6. Cookie preferences
Part 3: Our details
1. Our details
1.1 This website is owned and operated by Gemma Redmond Vintage.
1.2 Our principal place of business can be found in our Terms and conditions of sale.
1.3 You can contact us by writing to the business address, or by email or telephone details of which are all provided on our website.